Shipping Policy

We know you're excited to get your coffee — and we’re just as excited to send it.

• Processing Time: Orders are typically roasted and packed within 1–2 business days.

• Shipping Time: Standard shipping can take up to 2 weeks, depending on your location and order volume. We’ll always aim for sooner.

• Carriers: We ship via USPS, UPS, and FedEx and select the best carrier for your order.

• Tracking: Once your order ships, you'll receive a tracking number via email.

We currently ship to all U.S. states and territories and select international destinations. Shipping costs are calculated at checkout based on destination and order weight.

Have questions? We’re happy to help. Just contact us.

Returns & Replacements

All sales are final. We don’t accept returns or exchanges — but we always stand behind our coffee.

If your order arrives damaged or incorrect, please reach out within 48 hours of receiving it. We'll make it right.

• Email us with your order number and photos of any damage

• We’ll review and send a replacement if needed

• Replacement requests are handled on a case-by-case basis

Exchanges

We do not offer exchanges for different roasts, formats, or products. Please double-check your order before placing it — and if you need help choosing the right option, just ask.

We’re a small team that deeply values your trust and satisfaction. If something isn’t right, tell us — and we’ll do our best to fix it.

Thanks for supporting Ivy’s Coffee.